Bank-Led Collections Workflow Redesign

CAR narrative

Challenge

Revenue, SLA, or churn risk reduced

Action

• Mapped the workflow in operational detail and separated one-off work from repeatable patterns.
• Defined constraints, controls, and measurable outcomes.
• Translated ambiguity into requirements, tradeoffs, and delivery milestones.

Result

• Annual cost savings: $68,000.
• Annual hours saved: 800.
• Improved reliability and auditability via clearer control logic.

Evidence

Add workflows, screenshots, diagrams, and decision docs. Keep stable URLs.

• Evidence folder
• Strategy hub · Consulting hub